What’s Included in Our Service?

Data Resolution > Hosting > What’s Included in Our Service?

Data Resolution does more than host your applications on the secure servers. We provide a dedicated stable environment for your company to grow. At our datacenters we own, operate, and maintain everything by our in house staff here in the USA. Here is a detailed list of what is included:

	+		+
*Software*		*Service*		*Hardware*

Software

Data Resolution handles the complexity of software licensing for you by creating a customized licensing model for every customer. Or software solutions come bundled with everything you need to run your business. We offer the following on a per user per month (PUPM) basis. If the software is additional it us usually charged PUPM.

Product License	Bundle Available?
Dynamics ERP- AX, GP, NAV, or SL	Yes
SQL Server	Yes
SharePoint	Yes
Business Portal	Yes
Windows Server	Yes
ISA Server	Yes
Exchange	Yes
Basic Web Site Hosting	Yes
Backup Software	Yes
Virus Protection	Yes
Terminal Services	Yes
Citrix	Yes
Office Professional Plus Access Communicator Excel InfoPath Outlook PowerPoint Publisher Word	*Yes*
Microsoft CRM	*Yes*
Microsoft Communications Server	*Yes*
Blackberry Enterprise Server	*Yes*
Outlook Web Access	*Yes*
SPAM Filtering	*Yes*
Outlook Web Access	*Yes*
SPAM Filtering	*Yes*
HR & Payroll Software	*Yes*
Thinprint	*Yes*

Our software includes Software Assurance and Annual Maintenance Fees

Software Assurance

Microsoft Software Assurance is a maintenance option that helps your organization get the most from Microsoft software through a broad range of benefits, including but not limited to:

24x7 Support - Your IT staff will have the support they need if problems arise, anytime, day or night.

New Version Rights - Get new software versions that are released during your term at no additional cost

Deployment Planning - Get an interactive session of Desktop Deployment Planning to learn the most advanced techniques, processes and tools in Office and Windows.

Software Assurance coverage is available until the end of the term.

Service

Installation and Configuration
Patches
Hot Fixes & Updates
Back Up

Server to Disk
Tape Rotation
FTP or DVD sent to customer
(if purchased)

Monitoring

Server changes, protocols,
server services, ect…
Security
Network Security
Firewall

VPN
SAS 70 Type II Data Center

Physical Security
24x7 video camera surveillance

End User Support

½ hour of remote support
Questions
Break Fix
Connections
Email Support Issues

Administrative Support

24/7/365 technical support
Domain Support
DNS

Renewal Tracking

License and License Upgrade
Software Maintenace

Hardware

Hardware is continuously upgraded and added at no additional cost to the customer.
Storage is dedicated to each customer
HP Servers
DL 360’s, DL 380’s Quad core, DL360's 6 core
3 PAR SAN up to 1.2 TBs
Backup
Redundancy
Failover
Site to Site Disaster Recovery (If purchased)
Cisco Switches
CISCO switches
SAS 70 TYPE II Datacenters
Multiple internet lines
Multiple Datacenters
VPN