Dynamics 365 provides everything needed to track leads, automate field service, drive sales, and improve operations. This powerful solution combines Microsoft Dynamics’ CRM and ERP Cloud Solutions into one convenient cloud service with purpose-built applications, and built-in insights and intelligence.
D365 includes a number of Apps focused on Sales, Field Services, Customer Service, Project Service Automation, Marketing, and Operations. This powerful system includes analytics through Cortana Intelligence and Power BI.
D365 Improves Customer Satisfaction and Staff Productivity
D365 simplifies business processes and provides the tools needed for growth and success. Users can view all of their contacts and customers in one location. D365 tracks customer interactions from initial contact to post-sale support. It effectively improves productivity and provides leaders with the tools needed to make smart, data-driven decisions.
Integrated Sales, Marketing, and Customer Service Apps enable businesses to provide their customers with a uniform experience across all channels. This increases customer trust and satisfaction.
Full automation of a number of manual tasks allows staff to focus on what really matters. D365 guides your team through lead qualification, service issues, and other processes based on rules set by your organization.
Since D365 is a cloud-based solution, organizations can conduct business at any time, from any location in the world. Management can track progress, print reports, or perform a number of business processes from a smartphone, tablet, or computer.
D365 provides real-time reporting on the Key Performance Indicators (KPI) determined by your organization. Information is presented in a clear, easy to understand format using Power BI dashboards and visualizations. This makes it possible to quickly locate areas that could benefit from improvement.
D365 is scalable and can adapt to any business or industry. It provides the information needed to quickly respond to customer and market changes. D365 centralizes all of your data into a single interface. Accounting, marketing, order processing, and more are managed from one convenient location.
Data Resolution has years of experience customizing Dynamics Solutions for customers across a wide range of industries. This allows us to provide a complete solution for your business. Please contact us for more information.
