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CRM

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Benefits of a CRM

A Customer Relationship Management (CRM) system tracks interactions with both customers and potential customers. Through the CRM, the user can collect, organize, and manage a wide range of customer information. When used properly, the CRM tracks every interaction from the initial contact to the creation of a quote.

This powerful tool not only simplifies customer interactions for the user, it also allows management to view the activities of staff. It provides the information needed to know exactly where every salesperson is in the sales process. This is beneficial to both small businesses and large enterprises.

Improved Customer Relations

One of the biggest benefits of a CRM is improved customer satisfaction. Using the CRM to track all interactions ensures that you provide the right level of care when needed. The CRM lets you know when a follow-up is in order. It also provides you with valuable information about the customer and their needs. This enables you to provide customized service, improving customer satisfaction and increasing the chance of more sales.

Improved Internal Communication

The CRM enables your organization to work as a team. Various people throughout your company will have access to customer data. This streamlines the sales process and ensures that everyone is on the same page.

Optimized Marketing

Regular use of the CRM provides you with valuable information about your intended audience. This includes data regarding customer preferences and behavior. Through this information, your organization can learn the best time to market your products to your customers. The CRM shows you what works and what does not. This allows you to create an effective marketing strategy.

Increase Revenue

The CRM provides your organization with all the tools needed to increase your sales and revenue. You’ll always know exactly what your customers want, when they want it, and how you can sell it. This powerful tool provides everything needed for growth and success.

Data Resolution can provide your organization with Microsoft Dynamics CRM. This will enable you to track all interactions with customers and potential customers and view the daily activities of each of your salespeople. Please contact us for more information.

 

 

 

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Dynamics 365 for Business

Dynamics 365 provides everything needed to track leads, automate field service, drive sales, and improve operations. This powerful solution combines Microsoft Dynamics’ CRM and ERP Cloud Solutions into one convenient cloud service with purpose-built applications, and built-in insights and intelligence.

D365 includes a number of Apps focused on Sales, Field Services, Customer Service, Project Service Automation, Marketing, and Operations. This powerful system includes analytics through Cortana Intelligence and Power BI.

D365 Improves Customer Satisfaction and Staff Productivity

D365 simplifies business processes and provides the tools needed for growth and success. Users can view all of their contacts and customers in one location. D365 tracks customer interactions from initial contact to post-sale support. It effectively improves productivity and provides leaders with the tools needed to make smart, data-driven decisions.

Integrated Sales, Marketing, and Customer Service Apps enable businesses to provide their customers with a uniform experience across all channels. This increases customer trust and satisfaction.

Full automation of a number of manual tasks allows staff to focus on what really matters. D365 guides your team through lead qualification, service issues, and other processes based on rules set by your organization.

Since D365 is a cloud-based solution, organizations can conduct business at any time, from any location in the world. Management can track progress, print reports, or perform a number of business processes from a smartphone, tablet, or computer.

D365 provides real-time reporting on the Key Performance Indicators (KPI) determined by your organization. Information is presented in a clear, easy to understand format using Power BI dashboards and visualizations. This makes it possible to quickly locate areas that could benefit from improvement.

D365 is scalable and can adapt to any business or industry. It provides the information needed to quickly respond to customer and market changes. D365 centralizes all of your data into a single interface. Accounting, marketing, order processing, and more are managed from one convenient location.

Data Resolution has years of experience customizing Dynamics Solutions for customers across a wide range of industries. This allows us to provide a complete solution for your business. Please contact us for more information.