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Business and Government Solutions Provider

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What’s Included With Our Managed Services?

Organizations of all shapes and sizes can benefit from managed services. Managed services provided by a quality MSP increase security, reduce burden on staff, and cost less than hiring an in-house IT team.

If you’ve been considering managed services but haven’t taken the leap, you’re not alone. Many companies wonder if managed services are right for their organization. Unfortunately, these companies often learn the hard way how improper maintenance can affect their business.

The following explains what’s included with Data Resolution’s managed services and how these services can benefit your business.

Desktop Monitoring

We use SolarWinds to provide a comprehensive managed services solution. This award-winning software allows our team to monitor all desktop and laptop computers throughout your entire organization. Through careful monitoring, our team catches and solves a number of issues before they escalate. This includes installing patches and security upgrades.

Device Monitoring/Inventory Tracking

Our services enable your organization to know exactly which network devices are operating and their location. This allows you to obtain reliable device data, which can be used to make informed decisions.

Remote Software Installation

Our team provides remote software installation, deployment, management, maintenance, and uninstallation for remote computers and workstations. This significantly reduces the amount of time and resources spent on system maintenance.

Remote OS Deployment

Data Resolution uses a fully automated installation tool to enable remote operating system (OS) deployment and configuration. Each computer’s properties (i.e. role, location, organization) determine the automation of software and OS deployments.

Windows Password Resets

Staff members leave and passwords become lost. This is why we offer Windows password resets. This service significantly simplifies and improves password management.

Support Services

We provide full support of all of the SolarWinds products we offer. These services allow your organization to realize the unique benefits of managed services without putting additional burden on staff.

Our support services include:

  • Help Desk Support
  • Infrastructure Tier 1 and Tier 2 Support
  • Email Distribution List Add/Change
  • Microsoft Office Suite Help
  • Assistance With Third Party Application Errors
  • Email Forwarding Requests
  • Phone Call Overflow to Our Help Desk
  • Feedback and System Optimization Recommendations

Data Resolution provides managed services to organizations across a wide range of industries. Please contact us for more information.

 

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Benefits of a CRM

A Customer Relationship Management (CRM) system tracks interactions with both customers and potential customers. Through the CRM, the user can collect, organize, and manage a wide range of customer information. When used properly, the CRM tracks every interaction from the initial contact to the creation of a quote.

This powerful tool not only simplifies customer interactions for the user, it also allows management to view the activities of staff. It provides the information needed to know exactly where every salesperson is in the sales process. This is beneficial to both small businesses and large enterprises.

Improved Customer Relations

One of the biggest benefits of a CRM is improved customer satisfaction. Using the CRM to track all interactions ensures that you provide the right level of care when needed. The CRM lets you know when a follow-up is in order. It also provides you with valuable information about the customer and their needs. This enables you to provide customized service, improving customer satisfaction and increasing the chance of more sales.

Improved Internal Communication

The CRM enables your organization to work as a team. Various people throughout your company will have access to customer data. This streamlines the sales process and ensures that everyone is on the same page.

Optimized Marketing

Regular use of the CRM provides you with valuable information about your intended audience. This includes data regarding customer preferences and behavior. Through this information, your organization can learn the best time to market your products to your customers. The CRM shows you what works and what does not. This allows you to create an effective marketing strategy.

Increase Revenue

The CRM provides your organization with all the tools needed to increase your sales and revenue. You’ll always know exactly what your customers want, when they want it, and how you can sell it. This powerful tool provides everything needed for growth and success.

Data Resolution can provide your organization with Microsoft Dynamics CRM. This will enable you to track all interactions with customers and potential customers and view the daily activities of each of your salespeople. Please contact us for more information.