A Help Desk provides the support you need to resolve tech issues faster. This reduces downtime, increases the efficiency of your employees, and benefits your entire business.
Data Resolution provides Help Desk support for all of the services we offer. This allows your organization to realize the benefits of our cloud and managed services, without having to put additional burden on staff.
Our team has over twenty years of experience providing comprehensive support to businesses across a wide range of industries. We understand how important it is that your staff receives answers to their questions in a timely and efficient manner. Our Support Staff is available via phone or email.
Data Resolution’s Help Desk consists of experienced U.S. based professionals. These individuals are experts in their field, dedicated to helping your organization succeed.
Two Tiers of Support
Data Resolution offers two tier of support. This allows us to ensure that all users receive the support they require. Our Tier 1 Support Staff answers general inquiries and support questions between the hours of 8:00am and 5:00pm PST. When you contact our Help Desk, our Tier 1 Support Staff records your inquiry and attempts to solve the issue.
Complex problems move to our Tier 2 Support Staff. These individuals have a deep understanding of our services and provide support for difficult problems. Our Tier 2 Support Staff answers requests for support via phone or email.
Data Resolution uses a ticketing system to manage requests for support. This ensures our Help Desk answers each inquiry in a timely and efficient manner. We are dedicated to providing each user with the attention and support they require.
When you contact our Help Desk, you have the opportunity to indicate the priority level of your case. This determines how we handle your request. It’s a good idea to evaluate the complexity, urgency, and potential impact of your issue prior to calling our Help Desk.
Data Resolution provides cloud hosting and managed services to organizations across a wide range of industries. Our Help Desk has extensive experience helping organizations solve a number of complex issues. Please contact us for more information about our Help Desk Support.
