Organizations of all shapes and sizes can benefit from managed services. Managed services provided by a quality MSP increase security, reduce burden on staff, and cost less than hiring an in-house IT team.
If you’ve been considering managed services but haven’t taken the leap, you’re not alone. Many companies wonder if managed services are right for their organization. Unfortunately, these companies often learn the hard way how improper maintenance can affect their business.
The following explains what’s included with Data Resolution’s managed services and how these services can benefit your business.
Desktop Monitoring
We use SolarWinds to provide a comprehensive managed services solution. This award-winning software allows our team to monitor all desktop and laptop computers throughout your entire organization. Through careful monitoring, our team catches and solves a number of issues before they escalate. This includes installing patches and security upgrades.
Device Monitoring/Inventory Tracking
Our services enable your organization to know exactly which network devices are operating and their location. This allows you to obtain reliable device data, which can be used to make informed decisions.
Remote Software Installation
Our team provides remote software installation, deployment, management, maintenance, and uninstallation for remote computers and workstations. This significantly reduces the amount of time and resources spent on system maintenance.
Remote OS Deployment
Data Resolution uses a fully automated installation tool to enable remote operating system (OS) deployment and configuration. Each computer’s properties (i.e. role, location, organization) determine the automation of software and OS deployments.
Windows Password Resets
Staff members leave and passwords become lost. This is why we offer Windows password resets. This service significantly simplifies and improves password management.
Support Services
We provide full support of all of the SolarWinds products we offer. These services allow your organization to realize the unique benefits of managed services without putting additional burden on staff.
Our support services include:
- Help Desk Support
- Infrastructure Tier 1 and Tier 2 Support
- Email Distribution List Add/Change
- Microsoft Office Suite Help
- Assistance With Third Party Application Errors
- Email Forwarding Requests
- Phone Call Overflow to Our Help Desk
- Feedback and System Optimization Recommendations
Data Resolution provides managed services to organizations across a wide range of industries. Please contact us for more information.
